PerfectForms Forums » General

1. wliang
   Member

   We are not receiving email notification. Is everything ok with the email server for On-demand accounts? Thanks.

   Posted 1 year ago #

2. wliang
   Member

   According to the admin interface, a notification was sent 10:49am this morning. Nothing hit our firewall yet.

   Posted 1 year ago #

3. ijobling
   Member

   We can see an email you tried to send that failed using a mail server resource you have set up, but there is no specific information given.
   Go to this new mail server resource, review the settings you have entered (check with your mail admin to confirm what you have entered is correct) and then 'test' to confirm you receive that test email successfully.
   Then re test your form.
   if you still have difficulties, please raise in the support ticket, including screen shots of how you have set up your mail server resource and how the Email tab in your notification is defined (ie in case you have applied some 'override' details that have changed what you set in the mail server resource

   Posted 1 year ago #

4. wliang
   Member

   How do I submit a support ticket?

   Posted 1 year ago #

5. wliang
   Member

   How do I submit a support ticket?

   Posted 1 year ago #

6. ijobling
   Member

   here: http://www.perfectforms.com/support.php

   Posted 1 year ago #

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