4 Common Workflow Automation Pitfalls and How to Avoid Them
If you’re new to workflow automation, you may be eager to get started as soon as possible.
The right workflow software will help you get to work quickly, but even so, a little planning is wise. Most organizations start by automating a simple work process, trying it out, maybe fine-tuning it a bit, and then moving on to automating other processes.
Organizations that have used automated workflows for a while have the benefit of hindsight, of knowing when great workflow intentions can go astray. Here are four of the most common workflow automation pitfalls. They’re easily avoidable, and they can help you get your workflow automation right the first time.
1. Too Many Notifications
One of the best things about good workflow software is that it allows you to create workflows that notify users of status changes and completion of workflow steps. It can be all too tempting to create notifications at every step, and for every workflow user. The problem is, once the workflow is in regular use, users of it may be inundated with notifications and reminders. Coping with a flood of workflow notifications usually means ignoring them, which can mean ignoring a single notification that matters along with all the others. Try to build in notifications and reminders only where they matter, and only for people who need to see them.
2. Prevention of Manual Error Manipulation
Suppose your input into a workflow isn’t needed until a few steps into the process, but you notice that someone before you has made a mistake. Maybe they obviously put a decimal point in the wrong place. Yet you can’t do anything about it except petition someone to start the workflow over, or let the workflow run to its conclusion with the error intact. Neither of these is ideal. It would be better if authorized users could fix obvious errors then and there, so the workflow can continue correctly. You need checks and balances to make sure people don’t change entries maliciously, but this can be done through specific user authorizations and other security measures.
3. No Transparency into Workflow Status
Automated workflows are wonderful in that some information goes in and something with added value comes out. But that’s not to say that workflows should be “black boxes” with mysterious inner workings. Being able to check up on workflow status is important. You need to know, for example, that your expense reimbursement form is awaiting the department head’s approval before payroll can cut you a check. Workflows should offer enough transparency that authorized users can assess workflow status easily and know at a glance whether things are moving ahead as expected, or whether something has gone wrong.
4. Lack of Documentation
The person responsible for automating a workflow should also be responsible for documenting it. How does it work? What does each step do? Why are the steps in a certain order? This information should be shared with workflow users and other authorized personnel. Otherwise, if the person who designed the workflow leaves the company or is out on vacation, problems can be much harder to fix than anticipated. If someone retires or otherwise leaves, you don’t want to be in a position of having to re-create the workflow due to lack of information about how the workflow they designed operates.
PerfectForms is workflow software that allows you tremendous flexibility and power for creating a nearly unlimited range of automated workflows. It also requires no programming, and allows for automatic notifications, visibility, transparency, authorized error correction, and mobile friendliness. PerfectForms also has powerful reporting capability so you can measure and track the outcomes of your automated workflows. We encourage you to watch the demo video and see for yourself how easy it can be to create sleek, well-documented, automated workflows that take efficiency to a higher level.