How Business Process Management Is Changing and Maturing
Business process management (BPM) traces its heritage to tools and enablers that powered the industrial age through the 1960s and the first and second waves of the information age from the 1970s through the early 2000s. BPM is a cross-industry and cross-departmental discipline that involves analyzing business processes, identifying and implementing ways to improve or optimize them, and measuring the effect of improvements in productivity, revenues, and other measures.
One way companies have always facilitated differentiation from the competition is by developing business processes that are smarter, sleeker, and less wasteful. The theory is that when the team isn’t wasting time on outdated or needlessly cumbersome procedures, they can focus on core business processes and keeping their customers happy.
Improved processes also generate value for employees, management, and company investors. The company that is able to understand, measure, and build upon solid business processes, making them better with each iteration, is one that is on the path to long-term success and continuous improvement in business value. BPM tools can ultimately confer higher productivity, better quality, improved compliance, and a better ability to respond to changes in the market.
Physical Assets Are Now Data-Centered Assets
Just over a decade ago, the world’s most valuable public company was in the oil and energy sector. Only one of the top five most valuable companies was a tech company (Microsoft). Today, the four biggest publicly traded companies are all tech companies, with the biggest being Apple.
In other words, some of the world’s biggest business assets are no longer things, like oil rigs and manufacturing equipment, but information, data, and intellectual property. That doesn’t make BPM tools obsolete. It simply means that they must adapt to a new reality in the world of business.
“BPM 2.0” a Part of the Digital Age
Is the fact that “BPM 2.0” must adapt to emerging requirements and changing business assets a crisis, or a tremendous opportunity? Most people consider it a great opportunity. Businesses still have processes – many of them quite complex. Those processes still need to be managed skillfully and improved upon where possible to help companies preserve or increase their competitive advantage. BPM software definitely has a place in today’s information-centric business, perhaps even more than it did when it was focused on things like optimizing command and control of an assembly line.
Worries About Speed and Expense Being Put to Rest
One complaint you’ll see about BPM software is that it’s too slow and expensive. There are certainly instances where this is the case, and they typically involve legacy systems that are being subject to workarounds and other clumsy “improvements” in an attempt to get the longest life out of aging IT hardware.
The BPM tools of today, however, don’t suffer from these problems. Perhaps the main reason is that much of today’s BPM software is cloud-hosted. Businesses no longer need to worry about having the servers and other “iron” on their premises to run their BPM software. All they need is sufficient internet bandwidth, and enough subscriptions to cloud BPM services to ensure key personnel have access to them.
Does Your BPM Solution Evolve with Your Business?
Maybe your company uses a BPM tool that was designed for the age of mainframes and pre-internet communication. If so, it would be no surprise if it was no longer able to earn its keep. Today’s BPM software simply has to evolve with your business, and with technology and the marketplace as well.
PerfectForms is the BPM workflow software tool that answers the needs of today’s business, school, government entity, or nonprofit organization because it has the power and flexibility to go to work managing any type of business process you can break down into steps. Whether you want to manage HR processes, ensure shipments go out complete and on time, or provide your IT team with an exceptional tool for managing IT help requests, PerfectForms is ready.
PerfectForms is available in the cloud, or it can be installed on the premises. With its intuitive drag-and-drop interface, it allows process users to design and automate processes that are sleek and efficient, eliminating in many cases the use of paper and manual paper-shuffling. Watch our demo video and see how PerfectForms is ideally suited to the business needs of today’s tech- and information-intensive business environment.