Process Control Is Your Priority
Process management, also known as process control, is how organizations take charge of the processes to make them more efficient. More specifically, process control includes all the activities directed toward defining processes, establishing roles and responsibilities, measuring how well processes perform, and identifying ways in which they can be improved.
All businesses have processes, but just having them doesn’t mean they’re good processes. Sometimes processes develop under one set of conditions, and then when conditions change they’re bulkier or more complex than they have to be. Process control aims at ensuring all your processes operate optimally and that opportunities for improvement are recognized.
Roles Involved with Process Control
Process control works best when everyone involved understands their particular role, both in the process itself and in improving the process. Of course, the specifics of the roles vary according to the environment and the process, but the typical process control project includes these roles:
- A project manager to organize, monitor, and assess risks
- One or more people to define the process and determine how to measure progress
- A lead analyst to gather requirements and develop a process model
- A developer to construct interfaces and ensure process components mesh together properly
- Process end-users to test the improved process, offer feedback, and assist with adoption by other end-users
Depending on your business process control software, you may require assistance from your IT team.
Elements That Ensure Excellence in Process Control
Perhaps the most important underlying “ingredient” in outstanding process control is strategic alignment, which is the organization’s ability to focus on processes critical to achievement of long term goals. Also essential is good governance, because it helps ensure accountability throughout the process control team. A process model visually represents the steps and relationships involved in all phases of the process and shows how they are managed throughout the organization.
Change management includes preparing for, executing, and accommodating change, which is inherent in process control. Another critical element is the ability and commitment to measure process performance – something that must be done regularly to ensure processes are optimized. Process improvement may involve incremental or breakthrough ideas, and they may depend upon having the right technology.
How to Incorporate Continuous Improvement into Process Control
One of the key tenets of process control is the concept of continuous improvement. That doesn’t mean that you continually tinker with processes. That would be highly inefficient and disruptive. It means a shift in thinking about processes and developing a mindset of measuring how well processes are performing so as to identify problems and recognize opportunities for making them better. Some steps toward continuous improvement include:
- Adoption of outstanding software made for process management
- Identification of process rules and performance indicators
- Understanding process scope and limits
- Building and testing the process
- Deploying the process and gathering user feedback
- Measuring indicators to learn where the process performs well and where it does not
- Addressing process areas where there is opportunity for improvement
Your Small Business Can Enjoy the Benefits of Better Process Control
Process control isn’t just for large enterprises. In fact, it is small businesses that can often benefit most from excellent process control. Outstanding process management, coupled with the agility of the smaller business, can be a winning differentiator from the competition. The concept of continuous improvement is also easier to implement in a small business than in a huge enterprise. In other words, there’s no reason for the smaller business to leave process control to the big guys, particularly since excellent, affordable software is available to enable superior process management.
PerfectForms empowers your team to develop and improve business processes, and it features an intuitive, drag-and-drop interface that means you won’t have to impose on your IT team to develop and manage business processes. Forms that used to be on paper and manually routed can easily be made electronic, and steps in your business processes can be automated for measurable improvement in productivity and efficiency. It’s simply the right tool for taking your business processes to a higher level of functionality. Watch the PerfectForms demo and you’re sure to see many ways you can automate and improve processes throughout your organization.
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