Taking customer satisfaction seriously is a major factor in a successful business. If your company chooses not to gather this important information, it can affect your business in a negative way.
When your company offers a customer satisfaction form, the information provides you with valuable feedback on any issues your customers are having with your company. These forms can be designed in a way that helps you find out how well you and your products are meeting their needs, and also how satisfied they are with your products and services. This feedback conveys problems that you might not be aware of, and gives you the opportunity to take action to resolve them. One way to create satisfaction surveys is using form building software.
The major benefits of customer information forms is your company can gain real-time feedback from your customers. This allows your company to stay on top of problems, and take care of them before they become much worse by using these forms on a regular schedule.
Electronic survey forms can be designed any way you want them. One option is using the same exact questions each time you offer a form to your customers, which allows you to compare the results over a certain period of time.
Customers like being asked to voice their opinions and give your company feedback. It shows them that your company values them and is committed to keeping them as a customer. Taking action on their feedback is crucial, and shows them that you are listening and want to improve.
Workflow Automation Software
There are different ways your company can take action. Using workflow automation software is one of them, as it brings together important information, processes, and people in your company. The expertise and knowledge of your employees are built into the software. This allows your company to better meet deadlines, make better business decisions, prevent duplications of documents and your efforts, prevent lost documents, and much more. Issues are resolved more quickly and help you to make better decisions when it comes to your company.
Pleasing customers is the most important thing a company can do. Customers are the backbone; without them companies would fail. Taking every step to ensure your customers are satisfied is very important. It is also crucial that your customers have a way to voice their opinions. Using an automation software allows your company to run more seamlessly and make your customers much happier.
Customers that are pleased with a product or service become loyal, long-term customers.
PerfectForms is pleased to announce our release of the Affinity Management Group Success Story.
Through directing sales and creating surveys for numerous Fortune 500 companies, The Affinity Management Group has positioned itself as an industry leader in business consulting and survey services. Affinity’s clients include technology firms, telephony networks, human resources specialists, health care institutions and other professional businesses.
Last year, Affinity reported over 10-15 million dollars in sales for clients, which were primarily driven by client survey solutions. PerfectForms software as a service solution has provided Affinity Management Group with an essential survey framework, which has streamlined workflow – delivering an impressive one-year return on investment – and transformed the way Affinity employees do their jobs.
“Jeff has been a godsend! Whenever I need help with anything, I send Jeff an email and within 10 minutes Jeff is personally on the phone with me to explain how to do it.“
“The service level has been phenomenal!”
-Adrina Patterson, Owner of Affinity Management Group
Other notable case study highlights include:
• Affinity survey response rates have been reported as 4 to 5 times better with PerfectForms than industry norms. The sector typically has a 4 – 8% typical response rate for surveys, but Affinity reports that with PerfectForms their norm for 2008 was a 37% response rate.
• Reduced maintenance costs. All technical problems are easily solved with the assistance of PerfectForms on-demand solutions management staff.
• Reduced loss leads due streamlined workflow. Affinity reports that the workflow management system has prevented items from being misplaced or mismanaged, which has increased productivity and simplified process management.
• Expanded business opportunities. Affinity cites that PerfectForms flexibility allows itself to be adapted to new business processes solutions, reducing costs for deployed software. They are looking at transitioning other existing processes to PerfectForms to create new business divisions.
For the full customer case study, click here