4 Trends That Will Shape the Future of Automated Workflows

Thursday, June 6th, 2019 by PerfectForms Editors

Automated workflows themselves represent a long-term business trend.

Business gears concept

Workflows help when there are a lot of moving parts to manage.

But within this overarching trend, smaller trends come and go, dependent on business cycles, economic pressures, trendy new products, and other factors. As we move closer to the year 2020, it’s obvious how automated workflows have become established as a business necessity. Equally obvious is that automation and workflow trends evolve based on changes in the overall business climate. Following are four trends that are shaping the future of automated workflows. 

1. Greater Emphasis on Customer Experience

As soon as people started using apps for everyday personal tasks like booking hotel rooms, hailing a ride, or asking for customer service help, there was no turning back. Expectations among consumers have risen along with the number of apps they use to enhance their customer experience.

Businesses have had to upgrade their customer service processes to keep up with consumer expectations. The workflows that power customer service departments must be powerful, and they must increase business transparency in regard to customer relationships. Customer experience is a strong competitive differentiator at the moment, and businesses that don’t adapt their automated workflows accordingly will lose out.

2. More Attention to New Employee Onboarding

Currently, the labor market is tight. It has always been expensive for companies to replace employees who leave, and that problem is highlighted when it’s harder to find replacement talent. The quality of the new employee onboarding experience is a determinant in how likely an employee is to stay with the job.

At the same time, new employee onboarding must be accomplished before new people can get completely up to speed with their responsibilities. An employee onboarding process that is maximally efficient, and that demonstrates that the company values their new recruits helps ensure a positive first impression. This in turn reduces the chances of new employees jumping ship at the first appealing offer.

Employee encouragement

Companies must make every effort to retain employees in a tight labor market.

3. More Remote Workers and Dispersed Teams

Business teams may be scattered across time zones, and more companies than ever use remote workers rather than a traditional office-based setup. Advantages include lack of geographic constraints when putting together teams, and benefits to the employees who are able to work from home.

It’s not always easy carrying out complex processes with dispersed teams, and for that reason workflow software must have features that facilitate it. Workflows may take place within a single office, or across state or international borders, and workflow software must be up to the task, offering mobile-friendly interfaces, and rock-solid dependability.

4. Smaller IT Departments

IT departments in the companies that have them are shrinking. Much of this is due to increasing dependence on cloud-based software. With fewer on-site servers running software, business don’t need as many IT specialists to keep it running optimally.

But this also means that tasks that may have fallen to the IT department before – like the programming involved in creating automated workflows – must be accomplished in other ways. Fortunately, modern workflow software allows creation of workflows without the need for programming. These “no code” workflow solutions make automated workflows accessible to even small businesses with minimal IT expertise.

PerfectForms is workflow software that is more than ready to meet the needs of today’s business environment. It can be operated in the cloud or on the premises, and creating customized forms and workflows requires no programming whatsoever. Whether you want to build a better employee onboarding process, up your customer service game, or flawlessly bring together a remote team, PerfectForms can help. We encourage you to watch our demo video, or to contact us at any time with your questions. 

Does Your BPM Software Perform? Answer These Questions to Find Out.

Thursday, May 30th, 2019 by PerfectForms Editors

Business process management (BPM) is a methodical way of optimizing and managing operations by connecting and automating processes to increase efficiency.

Business automation concept

Affordable solutions for automating and managing business processes are widely available.

With the right BPM software, companies can increase and enforce standardization of processes and improve business performance. Some companies use workflow software for BPM, particularly if they prefer a no-code solution. But whatever type of BPM software a company uses, they must periodically reassess whether it’s earning its keep. Ask and answer the following questions to gain insight into whether your BPM does what you need it to do.

Is Your BPM Software Easy to Use?

No one expects BPM software to be as easy to use as the latest addictive game app, but neither should it be too challenging to use. Taking time up front to train people on using BPM software is important, and the software provider should offer generous training resources for both basic and specialized uses. 

Creating the workflows that power business processes should also be intuitive. BPM software should be easy enough to use that your teams are inspired to expand its use – automating more processes that benefit from it.

Is Your BPM Software Fully Customizable?

BPM software should not lock you into applications that the software company thought of. Every company is different, and every company accomplishes business processes in their own way. While templates can be tremendously helpful, particularly at the beginning of an automation initiative, you should have the ability to create fully customized, automated business processes that address your needs specifically. 

Does Your BPM Software Improve Organizational Transparency?

The primary function of BPM software is to streamline and accelerate processes, but as a secondary effect, it should increase the transparency of business operations. For example, BPM software should allow a user to check on the status of any workflow for which they have authorization at any time. 

Confused girl

Process transparency further streamlines business operations.

One of the most frustrating things about business processes is how quickly they can become opaque, not allowing participants to find out the status of workflow components without calling around to multiple people. BPM software should do away with that type of annoyance.

Does Your IT Infrastructure Adequately Support Your BPM Software?

Some BPM software runs in the cloud, while other BPM software runs on the premises, on company servers. Some businesses need the control that comes from running software right on the premises. But for companies that don’t, ensuring that IT infrastructure can meet demands is an ongoing concern.

With cloud-hosted BPM software, it is the software provider that must worry about infrastructure, freeing the companies that use the software to focus on more important things, like core business operations. 

BPM software is workflow software that streamlines overall business operations. Having the right BPM solution is essential for extracting the maximum value from business. PerfectForms offers a BPM software solution that is easy to learn and use, fully customizable, promotes business transparency, and runs either in the cloud or on the premises. 

The drag-and-drop interface is the very definition of “no code,” and PerfectForms offers a range of templates while still allowing full customization. Best of all, you can try PerfectForms for free by signing up for a trial. And if you have any questions, we invite you to contact us at any time.

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BPM or Workflow Software? Why Not a Solution That Does Both?

Friday, May 24th, 2019 by PerfectForms Editors

Workflow management and business process management (BPM) are similar concepts, but they are not exactly the same.

Two confused men

If you’re not sure of the difference between BPM and workflow software, you’re not alone.

Both workflows and BPM address business needs by getting things done more efficiently and with fewer errors, but their roles in a business differ. This naturally leads to the question of whether a business needs separate workflow software and BPM software. In some cases, they probably do. But in many cases, the right automation platform empowers businesses to address both workflow and BPM needs.

It’s important to understand the differences in what BPM and workflow management are meant to accomplish before making your decision.

BPM: Strategic and Organizational

BPM addresses the entire organization, focusing on processes that can be analyzed, executed, monitored, and optimized so the business can gain a competitive edge. BPM is a strategic tool kit that assists businesses with continual process improvement.

The focus with BPM software is more strategic and geared toward improving staff productivity and helping leadership measure and control operational processes. While BPM software has workflow features, it allows businesses to organize data, generate insightful reports, and generally ensure that processes operate optimally.

Workflows: Tactical and Often Departmental

Workflow software operates on a more tactical level, allowing companies to digitize everyday processes, automate what can be automated, and define roles as they relate to processes. Whereas BPM operations may cross departmental lines, workflows tend to be contained within a department. For example, a workflow may allow field technicians to enter field repair data into their mobile devices rather than documenting calls once they return to the office. 

In short, workflow software enables individuals or groups to break down tasks into their component steps and automate some or all of those steps, so that the tasks are accomplished with maximum efficiency. Workflow software may include reporting so that, for instance, the IT department can run reports on how many service tickets they answered in a given month, or how many old laptops were surplussed last quarter.

Colleagues in loft office

Reporting is a useful feature for both workflows and BPM.

Flexible Software Can Accomplish Both

It is possible to choose one software solution that addresses an organization’s workflow software and BPM software needs. It should offer the power to automate complex, cross-departmental processes as well as simpler, everyday processes. It should allow for automatic collection of data when processes happen and have the ability to use that data to create meaningful reports with ease. 

Ideally, it should be operated in the cloud so that scaling processes up or down can be done easily, and without changing the organization’s on-site IT infrastructure. And it should enable full customization of processes, so that organizations don’t have to try to hammer their “square peg” processes into “round hole” software. 

PerfectForms is workflow and BPM software in one. Its intuitive user interface allows users to create the simplest to the most complex processes without programming. PerfectForms comes equipped with a rich selection of process templates for commonly used processes, but users can elect to build their own processes from scratch to suit their exact needs. 

PerfectForms is available either as a cloud-hosted business solution or as an on-premises application. When run in the cloud, scaling is easy and cost-effective. And PerfectForms allows processes to collect and manipulate data, routing it to spreadsheets, databases, and other systems, creating audit trails, and facilitating powerful report generation. In other words, PerfectForms can address a company’s need for both workflow software and BPM software. 

To learn how PerfectForms transforms business processes across industries and on many different scales, we invite you to read some of our many case studies. And if you have any questions, we encourage you to contact us at any time

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How Automated Workflows Build Success in B2B Sales

Wednesday, May 22nd, 2019 by PerfectForms Editors

B2B buyers typically submit large transactions involving multiple departments and personnel, and these transactions generally take a long time compared to B2C transactions.

Business woman on an office form

Ordering a phone system or furniture for a business is more complicated than ordering a watch from Amazon.

The B2B seller has processes that B2C businesses don’t have to worry about. For example, the typical B2C e-commerce company doesn’t have to worry about overdue invoices, but they must be tackled methodically and quickly by B2B sellers. 

Yet B2B buyers behave in many ways like B2C buyers: they do plenty of online research, and they often have their mind made up by the time they choose a provider. While buying office furniture for an entire business location will never be the same as buying a book or a garden hose from Amazon, B2B buyers want their experience to have the efficiencies they enjoy when they do personal online shopping.

To meet these needs to the extent that it’s possible to, B2B sellers need strong workflows to root out inefficiencies and keep errors to an absolute minimum. The right workflow software helps them do this.

B2B-Specific Workflows for Repeat Customers

Different B2B buyers have different processes within their own organizations for getting purchases approved, and B2B sellers can create workflows that can help. Suppose a B2B seller has a long-time repeat customer who is required to send orders through a manager for approval if the order amount exceeds a certain threshold. 

The B2B seller can create a tailored automated workflow for this customer that prevents the buyer from continuing with an order without getting their own manager’s approval. For threshold-exceeding orders, the workflow could notify the B2B buyer that they need to get manager approval, after which point the workflow will pick up again immediately.

Workflows to Approve or Deny Special Requests

In another example, suppose a B2B buyer has a special request. Maybe they want a product made in a particular color to coordinate with their brand colors. An automated workflow in the seller organization could send the special request for approval, noting any factors that may be favorable (a large order from a valued repeat customer) or unfavorable (a new customer about which nothing is known) so that decision-makers can make an informed decision on whether or not to approve the special order request.

Serious work conversation

Automated workflows can ensure that special requests are evaluated and approved or denied quickly.

This way, decisions can be made quickly, so that an approved special order can get started ASAP, or a denied special order can be communicated with the buyer promptly so as not to waste their time.

Audit Trails for Fraud Prevention, Policy Compliance

The right workflow software makes it easy to generate audit trails on all workflows, and this can be invaluable for preventing or detecting internal fraud. When B2B workflows collect and store data on who accesses workflows, complete with time and date stamps, it’s harder for the unscrupulous employee to fudge sales figures or overcharge buyers.

Auditing is also great for ensuring that every employee complies with company policies and any industry or government regulations that may apply. If an irregularity should occur, audit trails make it easier to track down exactly where the irregularity entered the workflow and determine if it was just a mistake or typo, or something intentional.

Workflow software like PerfectForms empowers B2B companies to create customized automated workflows to address their specific needs, without having to hire a programmer. The user-friendly, drag-and-drop interface makes creation of online forms and workflows straightforward, so they can be tested, modified if necessary, and deployed in record time. PerfectForms invites you to watch the demo video, or better still, try PerfectForms for free by signing up for a trial. There’s no reason to let inefficiencies and errors stand in the way of maximum B2B profits.

Use Online Forms and Workflows to Power Ideas and Innovation

Thursday, May 9th, 2019 by PerfectForms Editors

The best ideas and innovations for your business may come from your employees.

Enthusiastic employees

Employees can be outstanding sources of innovative ideas.

The people who carry out work processes every day are in the perfect position to identify bottlenecks and inefficiencies, and quite often they think of ways to overcome these problems.

But not all businesses are friendly to innovation, and that’s a shame. The pace of business demands innovation in terms of processes, products and services, and even business models, and companies that are willing to embrace innovation are often the ones that pull ahead competitively. Collecting innovative ideas and putting the best ones into practice are not easy tasks, but online forms and workflows can help.

Encouraging Innovative Behavior in the Workplace

It’s not enough for company leaders to say they support innovation. For real innovation to happen, employees must know how to submit their ideas for evaluation. Getting employees to think through and put forth their ideas requires a supportive corporate culture.

Not every employee is comfortable writing up a great idea and presenting it to their supervisor, so it’s important that companies facilitate anonymous ideas. Online forms for ideas can be designed to remove and store identifying information so that ideas can be evaluated anonymously, for fairness. 

Most importantly, however, employees must see innovation in action and know that great ideas are supported, funded, and implemented. They’re unlikely to submit their ideas if they know the company won’t pay attention.

Online Forms for Soliciting Employee Ideas

Idea collection can begin with a simple online form for capturing ideas. Keeping it simple encourages employees to act when inspiration strikes. It should include information like the submitter’s name (which can be removed during evaluation to maintain impartiality), a title for their idea, a brief description, the primary goal of the idea, and benefits the submitter believes will result from adoption of the idea.

Companies may also create a more detailed idea submission form for clarification of promising ideas. These online forms should ask for more detail, such as:

  • A hypothesis of how the idea would work in practice
  • Resources and skill sets needed to test the idea
  • Estimates of how long creating a prototype or pilot study would take

Working together

Detailed online forms for idea submission helps decision-makers evaluate and prioritize ideas.

Workflows for Identifying and Prioritizing the Best Ideas

Soliciting and collecting ideas is one thing but acting on them shows employees that the company takes innovation seriously. To identify and prioritize the best ideas, you will need a team with the right mix of skills to evaluate, select, and prioritize them. 

These activities can be done with an online workflow that takes data from idea submission forms and allows evaluators to rate the ideas, note where further clarification is needed, and give their opinion on whether an idea merits further consideration. 

The evaluation team should have both a goal and time scale in mind. For example, the goal may be to identify, fund, and test three ideas over the course of six months. Having a goal and time frame can help prevent idea development from falling by the wayside.

Workflows for Funding and Testing the Best Ideas

Suppose the idea evaluation team identifies three winning ideas. A workflow for identifying and securing funding for development of the ideas can help bring them to fruition. Such a workflow can help the evaluation team identify possible sources of funding, communicate with those in charge of fund allocation, and develop a plan for prototypes, pilot projects, or other real-world test applications.

Collection of data on funding of pilot projects and prototypes is not only valuable for the development of the ideas under consideration but provides valuable information for future innovation pushes. It also lays a foundation for determining ROI for ideas that are developed and put into practice.

Companies rarely fail to innovate due to lack of ideas, because employees often have great ideas about new processes and products. Most companies fail to innovate due to a lack of a defined process for collecting, evaluating, and funding innovations. 

PerfectForms is workflow software that is powerful and flexible enough to allow creation of custom online forms and workflows for almost any process imaginable – including the process of innovation. We invite you to watch our demo video to see how you can use PerfectForms to create, streamline, and accelerate a range of processes in your business.

Automated Workflows Help Real Estate Businesses Remain ‘High-Touch’

Friday, May 3rd, 2019 by PerfectForms Editors

Real estate has always been a “high-touch” business, and success often depends on talented agents who have a personal touch in terms of getting to know clients and crafting solutions based on their needs. 

Real estate agent with couple

Real estate agents can focus on personal service when routine processes are automated with workflow software.

Many aspects of real estate businesses simply can’t be automated. There’s no substitute for an agent getting to know a potential home buyer and selecting appropriate properties based on their needs, budget, and personality. But there are many aspects of a real estate business that are well-suited to automated workflows. And these workflows can free up time so that agents can do what they do best: interact with clients and ensure they get the services they want and need. Here are some examples. 

Automated Online Rent Collection Saves Time and Hassle

People do everything online and on mobile these days, and paying bills is no exception. A secure, automated rent collection workflow can be ideal for renters who don’t have the time to pay rent in person and don’t want to bother mailing a check. Not everyone will want to use such an online system, but each person who does reduces the manual workload of the person in the office responsible for processing rent, and it adds up significantly over time.

A Workflow Can Process Maintenance Orders Efficiently

Rental properties and vacant properties for sale sometimes need maintenance work, and tracking down maintenance workers by phone can be challenging. Workflow automation can make a positive difference here, too. A maintenance worker with a mobile workflow can check the work queue from anywhere, scheduling stops that make sense depending on priority and location. Moreover, this type of workflow can automatically issue alerts for when a maintenance order is received, scheduled, and completed, so there are fewer phone calls necessary to check on work status.

Scheduling Property Showings Can Be Simplified with Automated Workflows

Man working on his laptop and phone

Scheduling property showings doesn’t have to involve endless rounds of phone tag.

Again, not every real estate client will want to use an online workflow designed to schedule property showings, but many of them will. A mobile-friendly scheduling workflow allows real estate agents to easily block out times they won’t be available and to check their showing schedule anytime, from any place. As with automated online rent collection, even if only one-third or one-half of clients use a scheduling workflow, it can save significant time that would otherwise be spent on phone calls trying to sync up schedules.

Screening Tenants and Complying with the Fair Housing Act

Real estate companies that own rental properties or that manage clients’ rental properties must screen potential tenants while ensuring they comply with the Fair Housing Act. Workflows are great for making certain that no step is neglected and that all compliance measures have been taken and are documented. If a question should ever arise about a Fair Housing Act requirement, it’s easy to look up information generated by the workflow, without having to dig through paper files.

Real estate businesses also have office processes that are similar to those in any other business, such as onboarding new employees, managing IT resources, and handling expense reimbursement. These processes are also perfect for workflow automation, and with the right workflow software, you can take care of all of them without having to switch among different software providers.

PerfectForms is workflow software that makes it easy to create customized workflows for any business process, without having to write programming code. The software comes with several templates, but the drag-and-drop interface makes it easy to create online forms and workflows from scratch. If you’re interested in a powerful, flexible workflow solution, we invite you to watch the demo video or browse some of the many PerfectForms case studies to see how the right workflow solution can transform business.

Posted in Workflow, Workflow Software | Comments Off on Automated Workflows Help Real Estate Businesses Remain ‘High-Touch’

Use Automated Workflows to Achieve Data Integrity with Remote Teams

Thursday, May 2nd, 2019 by PerfectForms Editors

It wasn’t that long ago that we all marveled at the potential of cloud applications – especially for distributed work teams.

Cloud computing phone concept

Benefits of cloud computing are obvious. Less obvious are potential
data integrity problems that can result from scattered work teams.

Software run in the cloud freed workers from their desktop workstations and made it easier for businesses to assemble teams across wide geographic areas. Today it’s a normal part of business, which is good. 

However, businesses must also maintain data integrity across scattered work teams, and they must ensure their files are located centrally and not dispersed among personal laptops, USB drives, email attachments, and so on. Automated workflows can go a long way toward helping businesses achieve data integrity, even if team members do not all work under the same roof.

User Permissions, Consistent Processes Essential

User permissions are tremendously important in maintaining data integrity. No business can operate properly if files are vulnerable to access by unauthorized users. Workflows involving documents and other data files must include automated user permissions. This ensures that each user has the viewing, editing, and sharing permissions consistent with their role and function and reduces the chances of human error.

One common problem with larger businesses is the presence of departmental data silos. Comprehensive data integrity requires that businesses maintain consistency in terms of best practices for data collection across all departments. Without standardized workflows for handling data across all departments, each department will likely develop their own systems, which may or may not work with those of other departments. And when data does have to be shared across departments, it’s harder to maintain data integrity if each one has its own standards.

An Audit Trail for Every File

Ideally, a business should have an audit trail for every file. For example, a document should be tagged with information about who created the file and when, and who has had access to it since creation. Automated workflows can be designed to note who accesses a file, whether they make changes to it, and when they do so. 

Woman having a computer problem

Audit trails prevent the wild goose chases often involved in tracing changes or errors in improperly documented data.

An audit trail is an invaluable resource when a problem with data is discovered, because the problem can be traced back throughout the file history to help determine when the error crept in. Audit trails are also essential in businesses that perform regular internal audits, or that are subject to audits by external industry or government agencies. 

Central File Storage Plus Interdepartmental Consistency Equals Data Integrity

When every team member, regardless of location, creates or uploads files to a central location, the workflows used in file creation can ensure that the content of each file adheres to company data standards. Automated workflows are ideal for this because they can prevent problems such as copy-and-paste errors from spreadsheets.

Suppose a team member collects data into a spreadsheet. When an automated workflow is designed to extract data from the spreadsheet and put it into a centrally-stored file in a pre-determined format, there’s no worry about manual data entry errors or copy-and-paste errors, and fewer data errors can creep in. Better still, when a team member collects data into an online form designed specifically for collection of that type of data, spreadsheet errors are no longer a concern.

It Takes the Right Workflow Software

Raising data integrity to its highest level requires powerful workflow software like PerfectForms. PerfectForms is online form and workflow software that makes it easy to create fully customized forms and workflows that do exactly what businesses need. Workflows can collect data, assign user permissions, create automatic alerts, and build an audit trail with every file access instance. The result is data that is consistent across departments and locations and that can be traced back to its origin at any time.

PerfectForms invites you to read through our many case studies to see how businesses and organizations across industries collect, analyze, and maintain the integrity of data while streamlining work processes and increasing efficiency. And if you have any questions, we encourage you to  contact us at any time. 

Posted in Workflow, Workflow Software | Comments Off on Use Automated Workflows to Achieve Data Integrity with Remote Teams

Manage Workflows Better by Understanding Customers and Employees

Friday, April 26th, 2019 by PerfectForms Editors

No company is an island, and every company depends on having customers – and on having employees who understand what customers need.

Customer service man wearing a heaset

Customers, and the employees who help them are key considerations for workflow designs.

According to New Voice Media, the top reason why customer switch providers for products and services is that they feel unappreciated. And one-third of Americans say they consider switching providers after a single incident of poor customer service. Moreover, U.S. companies lose an estimated $62 billion per year due to bad customer service.

But what about the employees who spend every day ensuring customers have the products and services they need? Employees must also feel appreciated and listened to, and they must believe they have the agency necessary to solve customer problems. Otherwise, they’ll have one eye on their work and the other on the exit door. 

A successful company’s workflows must be designed with both the needs of customers and the needs of employees in mind. It’s a careful balance, but the right workflow tools make it possible.

Understanding the Customer Journey

The customer journey is the series of decisions that leads to the choice of a provider for products or services. It’s not the same for everyone, but there are commonalities, and those commonalities are used by smart companies to develop and understand key customer personas. When companies understand the motivations, triggers, emotions, and challenges of customer personas, they can design workflows that empower employees to ensure the best possible customer experience.

Creating Workflows Based on Customer Touchpoints

Customers need personalization, knowledgeable customer service agents, and reasonable, timely solutions to their problems. Designing customer service workflows based on customer touchpoints should be driven by understanding of customer personas as well as hard data. The hard data can be collected in many ways. One popular data collection method is simply asking customers to check a box indicating their satisfaction level after a customer service interaction and tracking the data in aggregate, over time.

Workflows can also be used to match the customer with the right helper. Automated workflows that act based on keywords can help ensure that someone with a purely transaction-related issue speaks with someone trained in handling such issues, and that someone with a technical issue speaks with an agent skilled in talking customers through technical difficulties. 

Empowering Employees, Reducing Distractions

Happy women employees

Employees with the right tools, in the right environment, are more willing to give their best efforts.

Employees are human too, and workflows must also be designed with their well-being in mind. Employees can’t be expected to deliver their best work when they’re corralled in an environment that is dirty or noisy, when their equipment breaks down, or when they feel unappreciated and without agency.

Automated workflows must account for employee feedback as well. The employees who use automated workflows every day are the ones who know where bottlenecks occur, and often they have suggestions for addressing problems. Therefore, it’s important for employees to know that their feedback is valuable, and for supervisors and managers to take it seriously.

Workflow Training Essential

The best workflow in the world is useless if nobody knows how to use it. Taking the extra time up front to train employees in how to use automated workflows (whether for customer service or anything else) is an investment that pays off. Carefully-crafted training sessions help ensure that employees hit the ground running when it’s time for new workflows to go live. Reassuring them that their feedback from using the workflows matters can keep discouragement to a minimum. 

Without the right workflow software, designing workflows with customers and employees in mind is difficult or impossible. PerfectForms, however, offers the flexibility, power, and user-friendliness companies need to design customized automated workflows, test them, and take them live in record time. 

PerfectForms has an intuitive interface that means no programming is required to create sleek, perfectly customized workflows with features like automated alerts, audit trails, and customized workflow permissions. It is the right solution for the company committed to creating workflows that ensure outstanding customer service while making the most of employee skills and talents. If you want to learn more, we invite you to watch our demo video, and if you have questions, feel free to contact us at any time. We would be delighted to hear from you.

Workflows for These 4 IT Processes Deliver Multiple Benefits

Thursday, April 25th, 2019 by PerfectForms Editors

IT workers deal with both predictable and unpredictable situations, and their work is essential to smooth business operation.

IT woman with a headset

Automating everyday IT processes ensures IT teams can allocate their efforts optimally.

While some IT processes cannot be taken over by automated workflows, many aspects of day-to-day IT operation can be automated. Doing this not only helps ensure efficiency and transparency, but also helps free up IT workers to focus on critical issues that can have a serious effect on business. 

Here are four IT processes that can benefit from automation, and why your choice of workflow software can make all the difference in the success of workflow automation.

1. IT Procurement

IT procurement involves several steps including vendor selection, negotiation of contracts, replacement of old hardware, and vendor / license management. Automated workflows give IT workers (and any necessary approving authorities) a step-by-step process to follow to ensure no critical steps are missed. 

An automated procurement workflow can also streamline procurement by automatically forwarding documents and orders to the next step in the process. With the right workflow software, it’s easy to design the procurement process to create an audit trail that can help if a procurement instance has to be revisited later. 

2. Basic Help Desk Functions

Automated workflows can be designed to cover several basic help desk functions, freeing up IT staff to tackle bigger issues. For example, a self-serve workflow for recovering a forgotten password can save significant IT staff time in the long term. 

Automated workflows can be created for functions such as requesting use of a laptop for travel, downloading pre-approved apps, basic troubleshooting, or reporting problems like network outages. These workflows can also assign help requests to appropriate personnel and keep end-users informed of the status of their request, so IT workers aren’t overwhelmed by phone calls asking for updates.

3. Assigning Equipment to New Hires

Men installing a computer in an office

A simple workflow can ensure new hires have the IT equipment they need from day one.

New employee onboarding in general can benefit from automated workflows. Actual pen-on-paper processes can be considerably streamlined with good onboarding, and it’s easy to incorporate a process for assigning a new hire the IT equipment they will need to do their job. In fact, IT equipment requests can be completed even before a new hire reports for their first day. Certain job titles may be associated with pre-defined lists of hardware and software to speed things up further. 

At the other end of things, offboarding employees who are leaving can benefit from workflows to recover their IT equipment and account for it. This equipment can be examined and cleared in readiness for a new employee, helping minimize unnecessary purchases of new hardware.

4. Status Communications

The more IT processes involve automated workflows, the easier it is to incorporate automated status communications that prevent “phone tag” while keeping necessary people informed. If, for example, someone initiates a procurement workflow, status can be marked upon completion of various steps in the process. Then, the person who initiated the workflow can access the workflow and assess the status without sending someone to track it down in person. 

A process user could, for example, log in and determine that the purchase had been approved, and that vendor selection had been completed. Being able to check on workflow status makes planning easier and also prevents endless rounds of phone tag.

Even the smallest businesses benefit from automated IT workflows. In many organizations, IT workers are pulled this way and that, and it’s not always easy for them to chase down the status of projects when someone asks. Automated workflows not only keep processes on track, they document progress and increase transparency for everyone.

PerfectForms is workflow software designed with both power and flexibility in mind. Users in a wide range of industries are able to create customized workflows for nearly unlimited business processes, including IT processes like the ones mentioned above. Better still, you can try PerfectForms for free by signing up for a trial. If you have any questions about using PerfectForms for your IT or other business processes, please feel free to contact us at any time. 

5 Forms and Workflows Your School System Should Automate Right Now

Wednesday, April 17th, 2019 by PerfectForms Editors

A 100-teacher school can easily use 250,000 pieces of paper each year. Not only does the paper itself cost tens of thousands of dollars, but printing things on it adds several thousand dollars in additional expenses. 

Hand retrieving paper

Imagine the savings from cutting paper usage by half or more.

Online forms can reduce paper usage considerably, and when those online forms are incorporated into automated workflows, the amount of time saved can be tremendous. Far less paper has to be filed or archived and chasing down errors is far easier with online forms than it is with paper documents. If your school is heavily reliant on paper, here are five forms and workflows your school should automate for maximum impact. 

1. Registration Forms

Online student registration forms are nothing new, but there are steps you can take that facilitate faster processing and make things even easier for everyone. Making registration forms mobile-friendly is a step parents appreciate, due to the growing number of “mobile-only” households. Moreover, online registration forms can be automatically routed to the right personnel and to other workflows, like class scheduling workflows.

2. Class Scheduling

Scheduling classes for hundreds of students using paper forms can be a logistical nightmare. Data from online class scheduling forms can be used to fill available class space on a first-come, first-served basis. Data on how many pupils want access to filled classes can be used to help reallocate teaching resources if possible. With online class scheduling, students can know quickly whether they got into the classes they wanted and can proceed accordingly.

3. Permission Forms

Teachers have enough to deal with on class field trips without also having to worry about paper permission forms. When it’s done electronically, all relevant personnel can have instant access to permission forms on their laptop or mobile device. And since online permission forms can be completed and submitted more quickly, teachers can plan for transportation and other logistics sooner than they could otherwise. 

Museum guide leading student

Field trips are work-intensive enough for teachers without having to worry about paper permission forms.

4. Maintenance Requests

Reporting a malfunctioning light fixture or air conditioning unit in a classroom shouldn’t take half a day. Online maintenance request forms that are mobile-friendly allow teachers to submit service requests quickly and receive confirmation that their request was received. Workflows surrounding maintenance requests can even allow teachers to check the status of their request, eliminating “phone tag” from chasing down maintenance workers to find out when the request will be fulfilled.

5. Event Tickets

School plays, band concerts, athletic events, and more require tickets, and allowing attendees to reserve tickets online saves everyone considerable time and hassle. Once someone has requested a ticket, it can be issued online, with the recipient receiving a confirmation, or even a barcode they can show on their phone at the door. Not only is it easier to handle the entire ticketing process, it’s easier to determine attendance numbers to make planning for future events easier.

The Options Are Nearly Limitless

These are just a few of the many school forms and processes that can be streamlined using form and workflow software. Schools can use the same software for countless other processes like onboarding new teachers, reserving audiovisual equipment, recording disciplinary actions, and much more. Benefits include less paper and less paper waste, lower costs, and swift ROI – something cash-strapped school districts can appreciate. 

PerfectForms is online form and workflow software that is easy to use and even comes with a broad selection of form and workflow templates to help users get started quickly. Users can create fully customized forms and workflows with an intuitive user interface that allows them to drag and drop form or workflow elements into place. 

Schools, businesses, government agencies, and nonprofits all use PerfectForms to reduce paper usage and increase efficiency and productivity. One California school district saved $10,000 annually by using PerfectForms to replace just one print order process! PerfectForms encourages you to read through our case studies for inspiration, and if you want more information, feel free to contact us at any time. We would be delighted to speak with you about your online form and workflow needs.