Reply To: Email Format Spacing

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Tom Benjamin

Not sure if this forum is still active, but I am wondering if anyone has best practice advice on using HTML versions of email notifications. I have run into a couple of issues where users say the link to the form instance in a notification is not clickable. That suggests I might need HTML versions of the notification messages, but PF support says the link should always be clickable, and that makes sense. What would be the point of it if it wasn’t?! And none of the forms that have been built for this client have HTML versions, and for most people the links work. Could the behaviour be because of some unusual client for viewing the email notification?