sounds like the ‘print’ function isn’t initiating? from when you press a ‘print’ button on the form. printing from the browser or right click and print will only show you what is on the screen.
try logging off pefectforms and clearing your ‘cache’ in your browser. close all browsers and log in again and see if that helps as it may be cache that is involved.
if not, see if creating a new ‘test’ form with a few fields and a ‘print’ function works OK ? let us know how that goes