- September 16, 2013 at 8:51 am #6757
Can I still build forms on the older flash based platform versus the new HTML forms? I am using an On-Demand account and finding the forms on the new HTML 5 platform to run slow on Internet Explorer 8/9 and tables have lost functionality. Row calculations stopped working and column heading do not word wrap.September 16, 2013 at 9:03 am #6759
Our forms are published in HTML (not HTML5). It is true that different browsers handle HTML in slightly different ways. We try to find a happy medium for them all. We will slowly be discontinuing our support of Flash. I will be happy to help with specific form design issues. Simply fill out a support inquiry form at /support_contact.php.
Export your form design and attach a copy of the .PF file to the inquiry by clicking the button labeled Attachments. Please describe in detail which fields and buttons are having problems, and the detail of the problems. I will review your design for you. Our help guide describes how to export your form design: /Documentation/manual/html/?d_exportingformsandformdata.htm.September 17, 2013 at 8:02 am #6772
Thank you for the information Dennis. I need to make updates to my Flash form but I don’t want it to convert to an HTML form when republishing. Is this possible?September 17, 2013 at 8:21 am #6775
Once your account has been switched to HTML all forms will open in HTML once published. I suggest doing a “Save As” and fully testing your form in HTML, then making all of the requisite changes in your production form. Pay attention to the behaviors and logic. Flash is a lot more forgiving of errors than HTML. When I have audited forms of customers reporting problems after switching to HTML I typically find flaws in behaviors and/or logic. If you are running into problems please make sure to do a full audit of all of your behaviors.September 23, 2013 at 10:29 am #6783
I took your advice and rebuilt the form. Removed most of the behaviours and deleted most of the tables as they do not function as well in HTML as they did in Flash. Right from the start of the build the form would perform very poorly on Internet Explorer 8. Is there a known issue with IE8 and the new version of Perfectforms? I have tested with other browsers on slower computers and had no performance issues.September 23, 2013 at 10:33 am #6786
We do know about performance issues in IE8. We are addressing them now. IE8 performance should improve with the release of V 3.5 due in October.September 26, 2013 at 10:35 am #6791
Can you try disabling Add-Ons in IE8 to see if that makes a difference in performance? Thanks.September 26, 2013 at 10:37 am #6792
This link may also help; //support.microsoft.com/mats/ie_freezes_or_crashes/en-usSeptember 27, 2013 at 8:05 am #6793
I tried disabling all Add-Ons in IE8 and only noticed a small performance bump. Saving a form took 20 seconds instead of 25 seconds. Other browsers and IE 10 take only seconds to perform the same task. I then tried running the Microsoft Fix-it tool a few time with add-ons enabled and disabled with no luck. The Fix-It tool found no errors or issues.September 27, 2013 at 8:07 am #6795
Thank you for taking the time to try that and respond. It helps.
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