Delay in email notification

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  • #316

    Anonymous

    Hi, there,

    Any On-Demand user experienced a delay in receiving email notification yesterday?

    We had a few users waiting for the approval link. From the PF admin interface, it said they were sent 11:25 am yesterday, but the email did not hit our firewall until 2:46am this morning.

    How can we prevent this in the future?

    Thanks,

    Wendy

    #4792

    ehuezo
    Keymaster

    Hi Wendy,

    There was an unusual 3rd party event that occurred on Tuesday 9/22 that temporarily halted notifications. It has been resolved. All queued notifications have been sent, and measures have been taken to avoid a recurrence.

    PerfectForms recognizes that many businesses use PerfectForms to run important processes. These type occurrences are treated with highest urgency. In every case, we strive to eliminate the cause and improve delivery. We are sorry for any inconvenience.

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