Email Server Problem

[Anonymous]

Hi Dennis,

As of now, we are unable to received email notifications. So I first checked the PFService.txt an this are the errors :

2013-08-15 14:54:31 – Email 10226 failed: Failure sending mail.
2013-08-15 14:54:52 – Email 10225 failed: Failure sending mail.
2013-08-15 14:55:13 – Email 10226 failed: Failure sending mail.
2013-08-15 14:55:34 – Email 10225 failed: Failure sending mail.
2013-08-15 14:55:55 – Email 10226 failed: Failure sending mail.
2013-08-15 14:56:16 – Email 10225 failed: Failure sending mail.
2013-08-15 14:56:37 – Email 10226 failed: Failure sending mail.
2013-08-15 14:56:58 – Email 10225 failed: Failure sending mail.

After seeing this, I tried to test our email server. Then suddenly it prompted this error “An error has occured. Email sending failed. null”

[Dennis @ PerfectFormsBlocked]

Please test your SMTP server settings in the PerfectForms dashboard. Can you send a test notification from there?

[Anonymous]

No I also can’t send any test notification from the PerfectForms dashboard, it’s always prompting “An error has occured. Email sending failed. null”

I also tried creating an alternative to test, and setup a new Gmail account as you suggested, and still I got the same error. Please see my following settings :

Server Name : SMTP.gmail.com
Type : SMTP
Port : 587
Requires SSL : Checked
Requires Authentication : Checked

[Dennis @ PerfectFormsBlocked]

Try using port 465. It may be different because of your location.

[Anonymous]

Just tried port 465, unfortunately it didn’t work. It’s still giving us the same error.

[Dennis @ PerfectFormsBlocked]

Please contact you internet service provider to find out what port they suggest using for that SMTP. I think 465 is not working for Gmail because you are in the Philippines.

[Author]

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