error when migrating out attachments

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This topic contains 1 reply, has 2 voices, and was last updated by  camacho1@umd.edu 4 years, 7 months ago.

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  • #7098

    camacho1@umd.edu
    Participant

    Hello

    We’re running into a problem when trying to migrate out the attachments for one of our forms. When selecting Migrate –> Export –> Response Data CSV, then checking Include Attachments, we receive the error:

    an error has occurred. exported data is too large or an internal server error occurred

    The error occurs in Safari, Firefox, Chrome, and IE.

    Selecting Response Data XML along with Include Attachments does not generate an error, but after extracting the zip file, only the first attachment works, all subsequent attachments have fie sizes of 0 bytes.

    Is there a fix/workaround for this issue (other than viewing each instance and manually downloading the attachments)?

    Thanks very much-

    #7102

    On Premise installations can specify a local drive on which to save attachments. You can also try exporting from a Data List in a report.

    #7105

    camacho1@umd.edu
    Participant

    Ok, great – the Data List in a report looks like a decent workaround. Thanks for your help-

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