Hello, one of our users is having an issue with a form timing out. In this particular form, I have set the time-out field to “9999.” When she clicks on a link to view the e-form, she gets an error saying that the form has timed out and will close in the next 3 minutes if nothing is clicked. Is there a way to fix this? I’ve already tried clearing the cache and browsing history and that didn’t seem to work. Thank you!
Please use our Support Inquiry form to enter an inquiry and attach a copy of the .PF file of your form: /support_contact.php. To export your form design please follow the instructions in our help guide: /Documentation/manual/html/?d_exportingformsandformdata.htm
I will review your form design and reply to you directly.