Issue with Reminders

Home Forum General Issue with Reminders

This topic contains 1 reply, has 2 voices, and was last updated by  Dennis @ PerfectForms 8 years, 2 months ago.

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    We have a timesheet form for our  bi-weekly employees that sends out various notifications. Once submitted by the employee, a notification is sent to their department head, a confirmation email is sent to the employee, and a reminder is set to be sent after 7 days. We have set the cancellation to “Other” to ensure that it is always sent, but I have employees that are still not receiving their reminders. When I put through a test instance, I received my reminder. Our logic to send the reminder is in the “Submit” button and I am wondering do we need to have it on the Workflow itself.




    Best practice is to put all notifications in the workflow.

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