Tagged: website login
This topic contains 6 replies, has 0 voices, and was last updated by Anonymous 10 years ago.
- August 24, 2009 at 8:20 am #285
im unable to login to perfectforms website and not even able to signup any new user as well.
thnx.August 24, 2009 at 9:50 am #4727
please explain more detail? where is it on our website that you can’t ‘login’ to ?
may be more appropriate to send screen shots to us at email@example.com of what you are seeing as it may show what you meanAugust 24, 2009 at 10:52 am #4728
i have sent screen shots.Can you have a look on them please.
Other thing is,when i go for the option of send me new password and after giving my email it just gets hang.
thnx.August 24, 2009 at 10:55 am #4729
just responded to your email you sent with the screen shots..
clear your browser cache and try again and you should be OK..
see the earlier forum post:
the ‘send me new password’ will be due to the same problem, so try that again after you can login and can get to see our support ticket form on the support page and then it should be OKAugust 24, 2009 at 11:10 am #4730
I did clear the cache and even restarted my machine,but still facing the same problem.Im using I.E 7.
I have tried on 2 other machines as well but nothing happened.August 24, 2009 at 11:24 am #4731
go to this page where you see the problem
and then CTRL+F5 .. this will force the ‘player’ to reload and should then get you where you need to be.
if it doesn’t then close ALL browser windows and try it again.
re these ‘other’ machines, are they also using IE7, and have they been used previously to access the application ? if they have, then the same ‘caching’ issue may be occurring for them as wellAugust 24, 2009 at 11:29 am #4732
Its working now.so ctrl+F5 worked.
i;ll check on other machines and if there is any problem i;ll come back to you.
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