Not receiving email notification.

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This topic contains 5 replies, has 0 voices, and was last updated by  Anonymous 8 years, 9 months ago.

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  • #421

    Anonymous

    We are not receiving email notification. Is everything ok with the email server for On-demand accounts? Thanks.

    #5091

    Anonymous

    According to the admin interface, a notification was sent 10:49am this morning. Nothing hit our firewall yet.

    #5092

    ijobling
    Participant

    We can see an email you tried to send that failed using a mail server resource you have set up, but there is no specific information given.

    Go to this new mail server resource, review the settings you have entered (check with your mail admin to confirm what you have entered is correct) and then ‘test’ to confirm you receive that test email successfully.

    Then re test your form.

    if you still have difficulties, please raise in the support ticket, including screen shots of how you have set up your mail server resource and how the Email tab in your notification is defined (ie in case you have applied some ‘override’ details that have changed what you set in the mail server resource

    #5093

    Anonymous

    How do I submit a support ticket?

    #5094

    Anonymous

    How do I submit a support ticket?

    #5095

    ijobling
    Participant
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