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This topic contains 6 replies, has 0 voices, and was last updated by  kiascham 8 years, 6 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 7, 2013 at 5:18 pm #2021

    kiascham
    Participant

    Dennis,

    Is there some sort of update that is taking place? Myself and one of our users have noticed that it has been acting funny for us today.

    Thanks!

    January 7, 2013 at 6:00 pm #6358

    Dennis @ PerfectForms
    Blocked

    Are you still having problems? If so we can schedule a GoToMeeting to review together. I am not seeing any performance issues.

    January 7, 2013 at 7:17 pm #6359

    kiascham
    Participant

    It does not seem to be going as slow now. It could possibly be an internet problem on our side. If anything changes I’ll check back with you. Thank you for all your help!

    January 7, 2013 at 9:34 pm #6360

    saburchett
    Participant

    Actually, ours is running extremely slow today. When I try to open and close form instances, it takes anywhere from 20-30 seconds. Before it was almost instant. I also just started receiving user complaints saying that they’re getting communication errors when they try to approve a request.

    January 7, 2013 at 9:34 pm #6361

    saburchett
    Participant

    Also, users are telling me that they’re getting an error message after a while because the loading is taking too long.

    January 7, 2013 at 10:31 pm #6362

    kiascham
    Participant

    When I tried closing and logging back in I received an error message stating the requested URL cannot be retrieved.

    January 8, 2013 at 12:37 am #6363

    Dennis @ PerfectForms
    Blocked

    A server maintenance update was applied and the server was restarted which addressed the latency issue. Please let us know if the issue is not resolved so we can investigate further. If you use the support inquiry form /support_contact.php to report urgent issues, it ensures quicker responses since they are distributed to a wider audience across the organization.

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